Getting Help
Atlas is made by one person. There’s no support team, no ticketing system and no chatbot — emails come straight to me.
Please include your iPhone model, your iOS version, and the Atlas version from Settings → Changelog. It makes problems far quicker to find. Expect a reply within a few days.
Common Questions
Where is my data stored?
On your iPhone. Atlas has no accounts and no servers of mine — nothing is uploaded, and no analytics or tracking of any kind is collected. API keys are held in the iOS Keychain, encrypted by the system. See the privacy policy for detail.
A widget says it needs a key or a server. Why?
Some widgets read from services you already use — Trading 212, WHOOP, 17TRACK and so on. Because Atlas talks to them directly from your phone rather than through a middleman, you supply your own key. Everything else works without any setup.
How do I try Atlas without connecting anything?
Settings → Data → Fill with sample data. Every widget populates with realistic figures so you can see how it all works. Erase everything from the same screen to return to a clean install.
What does Atlas Pro include?
A one-off purchase — not a subscription — unlocking Earnings Radar, the AI daily briefing, all seven themes and push notifications. Everything else stays free permanently, including the full portfolio, health, spending, training and parcel tracking.
I paid but Pro isn’t showing
Settings → Atlas Pro → Restore Purchase. Make sure you’re signed into the same Apple Account used for the purchase. If it still doesn’t appear, email me with your purchase date.
How do I get a refund?
Refunds are handled by Apple, not by me. Visit reportaproblem.apple.com and sign in with your Apple Account.
Dictation isn’t picking up what I say
Check Settings → Atlas on your iPhone and confirm both Microphone and Speech Recognition are allowed. Dictation works best away from background noise. If a food or amount isn’t recognised, you can always type it instead.
Are the calorie figures accurate?
They’re estimates, shown as a range rather than a single number precisely because they’re approximate. Treat them as a guide, not a measurement. Atlas is not a medical device and gives no medical advice.
Is any of the financial information advice?
No. Atlas displays figures and public regulatory filings so you can see them in one place. Nothing in it is financial advice or a recommendation, and it isn’t authorised or regulated by the FCA. Always verify against your broker before acting on anything.
Can I rearrange the layout?
Yes. Settings → Pages & Widgets → Edit, then drag the handles to reorder or swipe to remove. You can add, rename, reorder and delete whole pages from the same screen.
How do I back up my data?
Because everything is local, Atlas data is included in your normal iPhone backup — iCloud Backup or a computer backup will carry it to a new device. Deleting the app deletes its data permanently, and I hold no copy.
Reporting a Bug
Useful reports usually mention:
- What you were doing when it happened
- What you expected, and what happened instead
- Whether it happens every time or occasionally
- Your iPhone model and iOS version
- A screenshot, if there’s anything visible
Feature suggestions are welcome too — a lot of what’s in Atlas started as someone’s passing idea.
Atlas is an independent app and is not affiliated with Trading 212, WHOOP, 17TRACK, Apple or any other service it can connect to. Information only — not financial, medical or legal advice.
Support URL for App Store Connect: https://orlandovs.pages.dev/support/